Webhooks

INTIX uses webhooks to notify your application when an event happens in your account. Webhooks are particularly useful for asynchronous events like when a customer purchases a ticket, a ticket is scanned at an event, or a membership is sold.

How webhooks work

A webhook is an HTTP POST request sent to a URL you configure. When an event occurs, INTIX sends a JSON payload to your endpoint containing the event data.

Customer Events

customer.created

Occurs whenever a new customer is created.

Field	Type	Description
org_customer_id	string	Unique customer identifier for this organization
user_id	string	User identifier
org_id	string	Organization identifier
email_address	string	Customer email address
first_name	string	Customer first name
last_name	string	Customer last name
postcode	string	Optional. Customer postcode
mobile_number	string	Optional. Customer mobile number
marketing_emails	boolean	Whether customer has opted in to marketing emails
new_event_notifications	boolean	Whether customer receives new event notifications

customer.updated

Occurs whenever any property of a customer changes.

Field	Type	Description
org_customer_id	string	Unique customer identifier for this organization
user_id	string	User identifier
org_id	string	Organization identifier
email_address	string	Customer email address
first_name	string	Customer first name
last_name	string	Customer last name
postcode	string	Optional. Customer postcode
mobile_number	string	Optional. Customer mobile number
marketing_emails	boolean	Whether customer has opted in to marketing emails
new_event_notifications	boolean	Whether customer receives new event notifications

Order Events

order.sold

Occurs whenever a new ticket order is sold.

Field	Type	Description
user_id	string	User identifier
order_id	integer	Order identifier
order_uuid	string	Order UUID (KSUID format)
update_seat_status	integer	Number of seats updated
transaction_id	integer	Transaction identifier
id	string	Stripe PaymentIntent ID
status	string	Payment status
amount	integer	Total amount in cents
first_name	string	Customer first name
email_address	string	Customer email address
purchase_date	integer	Purchase timestamp (Unix seconds)
tickets_in_order	array	Array of tickets in the order

tickets_in_order array items:

Field	Type	Description
ticket_id	integer	Unique ticket identifier
ticket_name	string	Name of the ticket type
event_id	integer	Event identifier
seat_label	string	Optional. Seat label if assigned seating
section_name	string	Optional. Section name if applicable
barcode	string	Ticket barcode

Ticket Events

ticket.scanned

Occurs whenever a ticket is scanned.

Field	Type	Description
event_id	integer	Event identifier
result	integer	Scan result code (0 = success, 99 = already scanned)
message1	string	Ticket name
message2	string	Event title
message3	string	Order reference
ticket_id	integer	Ticket identifier
order_id	integer	Order identifier
gate_id	integer	Gate identifier where ticket was scanned
event_details	object	Event details object

event_details object:

Field	Type	Description
event_id	integer	Event identifier
currency	string	Event currency code
timezone	string	Event timezone
title	string	Event title
unix_event_start_date	integer	Event start date (Unix timestamp)
venue_id	integer	Venue identifier

ticket.forward

Occurs whenever a ticket is forwarded to another user.

Field	Type	Description
event_id	integer	Event identifier
old_ticket	object	Previous ticket reference
new_ticket	object	New ticket reference

old_ticket / new_ticket object:

Field	Type	Description
user_id	string	User identifier
order_id	integer	Order identifier
ticket_name	string	Name of the ticket type
ticket_id	integer	Ticket identifier

ticket.cancelled

Occurs whenever a ticket is cancelled.

Field	Type	Description
ticket_id	integer	Ticket identifier
order_id	integer	Order identifier
event_id	integer	Event identifier
user_id	string	User identifier
first_name	string	Customer first name
last_name	string	Customer last name
email_address	string	Customer email address
reason	string	Optional. Cancellation reason

ticket.resale

Occurs whenever a ticket is resold.

Field	Type	Description
ticket_id	integer	Ticket identifier
order_id	integer	Original order identifier
new_order_id	integer	New order identifier
event_id	integer	Event identifier
resale_price	integer	Resale price in cents
seller	object	Seller information
buyer	object	Buyer information

seller / buyer object:

Field	Type	Description
user_id	string	User identifier
first_name	string	First name
last_name	string	Last name
email_address	string	Email address

ticket.name_change

Occurs whenever a ticket holder name is changed.

Field	Type	Description
ticket_id	integer	Ticket identifier
order_id	integer	Original order identifier
new_order_id	integer	New order identifier
event_id	integer	Event identifier
old_name	string	Optional. Previous ticket holder name
new_name	string	New ticket holder name
old_holder	object	Previous holder information
new_holder	object	New holder information

old_holder object:

Field	Type	Description
user_id	string	Previous holder user identifier
first_name	string	Previous holder first name
last_name	string	Previous holder last name

new_holder object:

Field	Type	Description
user_id	string	New holder user identifier
first_name	string	New holder first name
last_name	string	New holder last name
email_address	string	New holder email address

Membership Events

membership.sold

Occurs whenever a new membership is sold.

Field	Type	Description
org_id	string	Organization identifier
user_id	string	User identifier
first_name	string	Customer first name
last_name	string	Customer last name
email_address	string	Customer email address
membership_order_id	string	Membership order identifier
update_seat_status	integer	Number of seats updated
id	string	Stripe PaymentIntent ID
status	string	Payment status
amount	integer	Total amount in cents
amount_owing	integer	Remaining amount owing in cents (for payment plans)
members	array	Array of members in the order

members array items:

Field	Type	Description
member_id	integer	Unique member identifier
membership_id	integer	Membership type identifier
membership_title	string	Title of the membership
first_name	string	Member first name
last_name	string	Member last name
email_address	string	Optional. Member email address

membership.cancelled

Occurs whenever a membership is cancelled.

Field	Type	Description
membership_order_id	string	Membership order identifier
member_id	integer	Member identifier
user_id	string	User identifier
first_name	string	Member first name
last_name	string	Member last name
email_address	string	Member email address

Listen for events on your INTIX account so your integration can automatically trigger reactions.